Shipping & Returns

SHIPPING & RETURNS

GUIDELINES:

Orders are processed Monday - Friday (excluding public holidays) from 9am - 5:00pm AEST depending on how busy we are in the warehouse.

We ship domestic (Australia) via Australia Post and international with Aus post E Parcel:

AUS

Australia Post Express (1-4 days  Days) 
Regular Shipping (4-7 Days)

  • Flat rate $9.95 AUD
  • Free for orders over $100AUD

NZ

International Express (4-7 Days)

International Regular (8-10 Days)

  • Flat Rate $9.95AUD
  • Free for orders over $100AUD

USA

International Express (7-9 Days )

International Regular (9-12 Days )

  • Flat Rate $9.95AUD
  • Free for orders over $100AUD

UK & EUROPE 
Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Serbia, Spain, Sweden, Switzerland, United Kingdom


International Express (7-9 Days )

International Regular (9-12 Days )

  • Flat rate $9.95AUD
  • Free for orders over $100AUD

ASIA
China, Hong Kong, India, Japan, Malaysia, Saudi Arabia, Singapore, South Korea

International Express Shipping ( 7-12 Business Days ) 

  • Flat rate $9.95AUD
  • Free for orders over $100AUD

CUSTOMS FEES

Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information. Being a new & small brand we are unable to cover any extra customs fees. As we continue to grow we are hoping to work with a distribution centre in UK, EUROPE & USA so we can all avoid extra costs. Thanks for your understanding and support!

Some US orders may experience slight delays as new postage and tariff changes take effect. To ensure a smooth experience, we’re covering the cost on our end so you won’t see any unexpected charges. We appreciate your patience and remain committed to looking after our community.

RETURNS

We offer exchanges and store credit. No returns on change of mind. As it affects stock levels . But feel free to reach out with concerns. You are also able to proceed with a return for change of size. Size charts are given to make sure you are sure of what size you are getting to help make the right decision.

We do not return sales items/ periods as it affects stock levels.
Please ensure you review your order before making a purchase to limit any errors.

In order to return an item, you must meet the following conditions: 

  • The return must be sent back within 7 days of the delivery date.
  • The item must be in its original, unused, unaltered and unwashed condition.
  • The item must be returned with tags and packing. 

NOTE: Please ensure there is no dust/fluff/marks or cologne/perfume on all items sent back, they will not be accepted. 

 Please include your order number and relevant information regarding the issue so that we can fix this as soon as possible. If an item is damaged through misuse, abnormal use or incorrect washing practices, SIXTH AVENUE will not provide a refund, exchange or repair. We will require satisfactory proof before providing a remedy under the Australia Consumer Law. We do not refund on size changes as it affects stock levels.

We have size charts you can follow alongside our products listing.

Once investigated, we will be able to provide you with information on how to return the item.

We do not cover the shipping costs of a returned item. Please ensure to track your returned parcel through your selected courier to ensure parcel does not get lost, as we are not liable for lost returns. 

Pre-Order Items

Some of our products are offered as pre-orders, meaning they are currently in production or in transit to our warehouse.

Key Information:

  • Pre-order status will be clearly displayed on the relevant product page, along with a disclaimer below the "Add to Cart" button showing the estimated shipping time .

  • Pre-order items may take longer than our standard 7–12 business day timeframe, depending on production and shipping schedules.

  • If your order includes both in-stock and pre-order items, the full order may be shipped together once all items are available, unless otherwise arranged and communicated.

  • We’ll continue to send email updates regarding your order status, estimated dispatch dates, and any delays due to restocking or logistics.

  • You may cancel or request a refund for any pre-order item prior to dispatch by contacting our support team.

We thank you for your understanding and patience. Pre-orders help us manage stock demand while ensuring you secure high-demand items ahead of time

ENQUIRIES OR INFORMATION:

For tracking enquiries please ensure to check your emails for updates on your shipment as well as contact the courier if you have any questions.

Any other enquiries please don't hesitate to contact us: hello@sixthavenueau.com

 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@sixthavenueau.com

Please note that returns will need to be sent to the following address: 


SIXTH AVENUE

Parcel Locker 10164 58941

Shop 2 73 Russell Street

WEST END QLD 4101


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Lost Postage/ Not Delivered

We do not cover lost items that have been delivered by the courier service. This is up to the courier to negotiate with the customer about what can be done. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sixthavenueau.com