Shipping & Returns

SHIPPING & RETURNS

GUIDELINES:

Orders are processed Monday - Friday (excluding public holidays) from 9am - 5:00pm AEST depending on how busy we are in the warehouse.

We ship domestic (Australia) via Australia Post and international with Aus post: 

AUS
Australia Post Express ( 2-4 days Business Days ) 

  • Free for orders over $150
  • Flat rate $9.95 AUD for orders under $150

NZ
Express International Shipping ( 3-7 days Business Days ) 

  • Flat rate $19 AUD
  • Free for orders over $150 AUD

International Standard ( 5-8 Business Days)

  • Flat Rate $19.00AUD

USA

International Express Shipping ( 7-18 Days ) 

  • Flat rate $19 AUD
  • Free for orders over $150AUD

International Standard ( 7-24 Days )

  • Flat Rate $20 AUD

CANADA
Aus post standard ( 7-20 Days ) 

  • Flat rate $19 AUD
  • Free for orders over $150 AUD

UK & EUROPE 
Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Serbia, Spain, Sweden, Switzerland, United Kingdom

International Express Shipping ( 7-18 Days ) 

  • Flat rate $19 AUD
  • Free for orders over $150AUD

    ASIA
    China, Hong Kong, India, Japan, Malaysia, Saudi Arabia, Singapore, South Korea

    International Express Shipping ( 7-18 Days ) 

    • Flat rate $19 AUD
    • Free for orders over $150AUD

      CUSTOMS FEES

      Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information. Being a new & small brand we are unable to cover any extra customs fees. As we continue to grow we are hoping to work with a distribution centre in UK, EUROPE & USA so we can all avoid extra costs. Thanks for your understanding and support!

      RETURNS

      We offer returns, size swaps (if stock is available) and store credit. No returns on change of mind. As it effects stock levels . But feel free to reach out with concerns 
      Please ensure you review your order before making a purchase to limit any errors.

      In order to return an item, you must meet the following conditions: 

      • The return must be sent back within 14 days of the delivery date.
      • The item must be in its original, unused, unaltered and unwashed condition.
      • The item must be returned with tags and packing. 

      NOTE: Please ensure there is no dust/fluff or cologne/perfume on all items sent back, they will not be accepted. 

       Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

      If an item is damaged through misuse, abnormal use or incorrect washing practices, SIXTH AVENUE will not provide a refund, exchange or repair. We will require satisfactory proof before providing a remedy under the Australia Consumer Law.

      Once investigated, we will be able to provide you with information on how to return the item.

      We do not cover the shipping costs of a returned item. Please ensure to track your returned parcel through your selected courier to ensure parcel does not get lost, as we are not liable for lost returns. 

      Please contact us at 6sixth.avenue@gmail.com for a returns form.

      For tracking enquiries please ensure to check your emails for updates on your shipment as well as contact the courier if you have any questions.

      Any other enquiries please don't hesitate to contact us: 6sixth.avenue@gmail.com

      Customer Care: 6sixth.avenue@gmail.com


      To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

      To start a return, you can contact us at 6sixth.avenue@gmail.com. Please note that returns will need to be sent to the following address: 

      Parcel Locker 10164 58941 

      Shop 2 73 Russell Street

      WEST END QLD 4101

      You can always contact us for any return question at 6sixth.avenue@gmail.com.

       

      Damages and issues
      Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

       

      Exceptions / non-returnable items

      Unfortunately, we cannot accept returns on sale items or gift cards.

      Exchanges
      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

      Refunds
      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
      If more than 15 business days have passed since we’ve approved your return, please contact us at 6sixth.avenue@gmail.com.