Shipping & Returns


Shipping & Returns

Guidelines

Orders are processed Monday to Friday, excluding public holidays, from 9:00am to 5:00pm AEST, depending on how busy we are in the warehouse.

We ship domestic orders within Australia via Australia Post. International orders are shipped via Australia Post eParcel.

Australia

Australia Post Express: 1–4 business days |  Regular Shipping: 4–7 business days

Flat rate: $9.95 AUD
Free shipping: Orders over $100 AUD

New Zealand

International Express: 4–7 business days | International Regular: 8–10 business days

Flat rate: $9.95 AUD
Free shipping: Orders over $100 AUD

USA

International Express: 7–9 business days |  International Regular: 9–10 business days

Flat rate: $9.95 AUD
Free shipping: Orders over $100 AUD

UK & Europe

Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Serbia, Spain, Sweden, Switzerland, United Kingdom.

International Express: 7–9 business days |  International Regular: 9–10 business days

Flat rate: $14.95 AUD
Free shipping: Orders over $100 AUD

Asia

China, Hong Kong, India, Japan, Malaysia, Saudi Arabia, Singapore, South Korea.

International Express Shipping: 7–10 business days

Flat rate: $9.95 AUD
Free shipping: Orders over $100 AUD

Customs Fees — USA

All duty/vat fees are sorted and absorbed by us .

Customs Fees — UK / Europe

Prices do not include relevant overseas customs duties, foreign taxes, or other fees, which may be imposed and are the responsibility of the customer.

Please check with your local customs office for further information.

Being a new and small brand, we are unable to cover any extra customs fees. As we continue to grow, we are hoping to work with a distribution centre in the UK and Europe.

Thanks for your understanding and support.

Returns

We offer exchanges and store credit. We do not offer returns or refunds for change of mind, as this affects stock levels.

You are able to proceed with a return for a change of size. Size charts are provided to help you choose the correct size before purchasing. Feel free to message us for any size help before placing your order.

We do not return sale items or items purchased during sale periods, as this affects stock levels.

Please ensure you review your order before making a purchase to limit any errors.

Return Conditions

In order to return an item, you must meet the following conditions:

  • The return must be sent back within 10 days of the delivery date.
  • The item must be in its original, unused, unaltered, and unwashed condition.
  • The item must be returned with tags and packaging.
  • The item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.
  • You’ll also need the receipt or proof of purchase.

Note: Please ensure there is no dust, fluff, marks, cologne, or perfume on all items sent back. Items will not be accepted if they are not returned in suitable condition.

Please include your order number and relevant information regarding the issue so that we can assist as soon as possible.

If an item is damaged through misuse, abnormal use, or incorrect washing practices, Sixth Avenue will not provide a refund, exchange, or repair. We will require satisfactory proof before providing a remedy under Australian Consumer Law.

Once investigated, we will be able to provide you with information on how to return the item.

We do not cover the shipping costs of returned items. Please ensure you track your returned parcel through your selected courier, as we are not liable for lost returns.

How to Start a Return

To start a return, please contact us at:

hello@sixthavenueau.com

Please note that returns will need to be sent to the following address:

SIXTH AVENUE
Parcel Locker 10164 58941
Shop 2, 73 Russell Street
WEST END QLD 4101
Australia

Pre-Order Items

Some of our products are offered as pre-orders, meaning they are currently in production, being restocked, or in transit to our warehouse.

Pre-order items are not available for immediate dispatch and may take longer than our standard shipping timeframes.

Key Information

  • Pre-order status will be clearly displayed on the relevant product page.
  • Estimated dispatch or shipping timeframes will be shown on the product page, including a disclaimer below the Add to Cart button where applicable.
  • Pre-order timeframes are estimates only and may change due to production, freight, customs, warehouse processing, supplier delays, logistics delays, or other circumstances outside our control.
  • If your order includes both in-stock and pre-order items, the full order may be shipped together once all items are available, unless otherwise arranged and communicated.
  • We will continue to send email updates regarding your order status, estimated dispatch dates, and any delays due to restocking or logistics.
  • Pre-orders are secured specifically for you once payment is placed.

Cancellations, Refunds, Exchanges and Store Credit

By placing a pre-order, you acknowledge and agree that the item is not ready for immediate dispatch and will be shipped once stock arrives and is processed by our warehouse.

Pre-orders cannot be cancelled, refunded, or changed for change of mind, choosing not to wait, ordering the wrong size, or no longer wanting the item after purchase.

Before dispatch, we may be able to assist with a size exchange, item exchange, or store credit request where possible, depending on stock availability and the status of your order.

Once a pre-order has been dispatched, it will be treated in line with our standard Returns Policy.

Once your pre-order has been received, you may request an exchange or store credit in line with our Returns Policy, provided the item meets our return conditions.

If there is a significant delay outside the original estimated timeframe, we will provide an update and may offer a suitable resolution depending on the circumstances.

This policy does not exclude or limit your rights under Australian Consumer Law. If an item is faulty, not as described, or otherwise fails to meet a consumer guarantee, we will provide a remedy as required by law.

Lost, Stolen or Missing Parcels After Delivery

Once an order has been marked as delivered by the shipping courier, Sixth Avenue is not responsible for parcels that are lost, stolen, or missing after delivery.

Customers are responsible for providing a correct and secure delivery address at checkout.

If a parcel is marked as delivered but cannot be located, a case may be opened with the courier for investigation. Where possible, Sixth Avenue will assist with the investigation. However, refunds are not issued for parcels confirmed as delivered.

Gifts With Purchase

From time to time, we offer complimentary gifts as part of promotions or sales events.

  • Gifts are available while stocks last.
  • Once a promotional gift has run out, it will be automatically substituted with the next available option of equal or similar value.
  • Gift options cannot be selected, exchanged, or refunded.

Sale & Promotional Periods

All purchases made during sale or promotional periods are final.

This includes:

  • Sale items
  • Discounted items
  • Promotional bundles
  • Orders placed during storewide or limited-time sales

No returns, refunds, exchanges, or cancellations will be accepted on sale purchases once an order has been placed.

If stock is available, we may be able to offer an exchange or store credit.

All return shipping costs are the responsibility of the customer, and items must be returned in original condition.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at:

hello@sixthavenueau.com

Enquiries or Information

For tracking enquiries, please check your emails for updates on your shipment and contact the courier directly if you have any questions.

For any other enquiries, please contact us at:

hello@sixthavenueau.com